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SLA: First Response not caught
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Re: SLA: First Response not caught
The workflow that adds the first response date, in particular, is a prime offender for poor performance and for running late (and sometimes causing other workflows to run late). Having said that, have you checked the workflow status (Administration > Workflows > Status) to see if you have any Failed or stuck (never moves… -
Re: SLA: First Response not caught
@Tom_Hendricks thank you for explanation. I checked status of every workflow in SCSM console and using this script https://scsmbuzz.wordpress.com/2017/03/30/check-for-failed-workflows/ and found only 1 failed and 9 WF instances in 'Succeeded, Need attention' state in 5 workflows. I tried to click Retry and Ignore but those… -
Re: SLA: First Response not caught
The overrides are somewhat daunting at first, until you get used to them. It is normal to see them that way, I would say. All you are doing, however, is setting an "enabled" attribute to "false." The kind of thing you ought to be able to do from the console, but can't. You are not changing the default MP--that would not be…