Service Manager

Discussion	Started By	Replies	Views	Most Recent
Email Replies Change the Support Group Accepted Answer	Brett_Weisz June 18	1	18	Brett_Weisz June 18
SR closed but MAs still pending Answered	Gerhard_Liebel January 15	4	31	Marek_Lefek June 15
Automate Actual StartDate/EndDate in Activities Accepted Answer	Marek_Lefek December 2017	5	31	Marek_Lefek June 13
Recurring Notification for Unassigned Tickets Accepted Answer	Kevin_Goodwin March 28	9	46	Bryant_Richards June 11
Anyone tried the WI Auto Increment modification script in their Prod environment? Question	Stefan_Barrett June 8	0	36	Stefan_Barrett June 8
Update child incidents information from parent Answered	Jacky_Gross June 5	4	34	Jacky_Gross June 7
Upgrading SCSM 2012 R2 to 2016 and replace Data Warehouse (server or all) Question	Ingrid_Glatz May 18	11	67	Marek_Lefek June 4
Portal not working Accepted Answer	Anthony_Brzozowski May 7	23	62	Justin_Workman May 8
Configuring User Notification Answered	NazOsman May 4	3	33	Adam_Dzyacky May 4
SCSM Custom Forms - Multiple tabs Accepted Answer	Cody_Clawson April 16	2	54	Cody_Clawson April 30
No e-mails received when assigning an engineer in SM to an incident, using Notify Analyst app.	Henk_01 April 23	3	23	damon_mulligan April 26
SCSM console freezes and won't open again after editing offerings Accepted Answer	Ingrid_Glatz April 24	5	12	Tom_Hendricks April 24
Relationship change in a ticket to a new support group takes up to 20 minutes Accepted Answer	Ingrid_Glatz April 5	7	42	Ingrid_Glatz April 24
set first response via email Answered	Andy_Leopold April 16	9	22	Adam_Dzyacky April 17
Quickly assigning job to Analyst (can we expose the 'Assign to Me' task in individual ROs?) Accepted Answer	Paul_Dalkin September 2016	8	54	Paul_Dalkin April 17
transfer from the test to the production Answered	Roman_Nepomniashchii April 11	1	25	Nicholas_Velich April 16
Autofill Date Prompt Types in Offerings Answered	James_Totten April 13	1	13	Nicholas_Velich April 16
How to use a stored procedure in custom.js? Accepted Answer	Margarete_Jussen March 23	5	53	Margarete_Jussen April 12
Avoiding line breaks in offerings using regex expression Answered	Ingrid_Glatz March 22	1	21	Konstantin_Slavin-Bo April 6
Request Offering - History - Unathorized Access Answered	Karen_Bruster1 January 25	8	53	Erik_Dixon April 5
Recurring Notification Subscription Answered	Kevin_Goodwin April 2	6	22	Kevin_Goodwin April 5
Images in Service Manager emails Answered	Sean_Terry February 16	5	83	Adam_Dzyacky March 21
Creating Enumerated List MPs Accepted Answer	Darren_OLeary March 20	5	23	Brian_Wiest March 20
Extending ObjectTemplate in SCSM possible? Answered	Jan_Schulz March 15	1	21	Justin_Workman March 20
Has anyone tried integrating MS Dynamics 2015 with SCSM R2 2012?	Paul_Dalkin March 15	0	13	Paul_Dalkin March 15
Reopen Tickets Answered	Aybars_Kutluturk June 2017	10	43	Aybars_Kutluturk March 12
Managing parallel reviews Accepted Answer	Brian_Winter March 2	2	51	Brian_Winter March 7
Questions about using Queues to restrict workitems Accepted Answer	Marc-Andre_Lafleur February 23	3	53	Justin_Workman March 6
setting an SLO metric for a Service Request Review Activity Answered	Andy_Leopold February 28	7	32	Adam_Dzyacky March 2
Workflows aren't getting created/run AND SCSM Console - Administration - Workflows - Status is SLOW!	Conner_Wood May 2017	12	533	Magnus_Lundgren1 February 27