Dropdown menus not showing in SCSM 2022 - With Update Rollup 2

Paul_Granser Customer IT Monkey ✭

January 9 in Service Manager

Dear Community,

we have the following problem with our newly installed environment:

Any kind of dropdown menu only shows values when hovering over it (e.g. Resolving an Incident or Classifications) - although you can navigate with the arrow keys.

Have any of you experienced a similar problem?

Answers

Paul_Granser Customer IT Monkey ✭

January 9

We have just discovered the following which causes the problem: with two monitors it works on the monitor where the scaling is at 100%, on the monitor where the scaling is at 125% it does not work. Maybe there is a Setting that can be changed...

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Simon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

January 11

We had the same problem with other applications, and the only solution was to change the scaling back to 100 %

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