Anybody else have issue mapping to runbooks that are nested in PAs and/or SAs?

Ian_Stephenson Customer IT Monkey ✭

February 21 edited February 21 in Service Manager

This has been happening more and more to our system lately. When we create a SR Template with a runbook nested inside an Sequential Activity and/or Parallel Activity, we often get the following error when trying to do the Console mapping in the Advanced Request Offering:

The Multiple Mapping section of the offering builder usually works just fine, unfortunately we have a lot of users that prefer the Console to the Portal so this issue prevents us from finishing the mapping. The only workaround I have found is to pull the runbook out of the nesting, but often that won't work in terms of what the customer wants to see in the workflow.

Here is an example workflow that brings up the error:

Any help or ideas would be amazing!!!!!!

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