Custom Task - "Transfer"
I'm not a developer/coder and have barely wrapped my head around the complex world of SCSM. I'm looking to see if it's possible to create a new custom task for the Cireson analysts to easily Transfer (Escalate) an incident that they may be assigned to do a different support group that would function the same way the SCSM console does (ie: select the new support group, delete the current assigned to user with one button click.)
Has anyone done something like this already and can help me out?
