I have create custom CI and I want End users to see that CI on the portal during creating Service Requests.
If I make a user a member of the End user role, this user sees the CI on the portal.
But if I add a user to the AD group and then add this group to the End user role - members of this group do not see CI on the portal.
I tried to re-import AD groups, restart cache builder, App pool, web site, but nothing helps.
How do I grant access to the End users role through membership in the AD group?