Hi,
we want our Service Desk (SD) to oversee Resolved IR and close them only if their Resolution Description has desired quality. They use the Primary Owner field to distribute tickets to specific analyst (as the Assigned To field is filled with the analyst who resolved the IR).
@Gabriel_Lences built dashboard to show these (and other relevant) attributes using OData Table Widget.
When SD analysts updat any IR and saved, it take like 8 minutes to show the change in the Primary Owner field on the dashboard. Could you advise how to speed this up or where could be the issue if the dashboard should reflect changes immediately? Thanks.