Service Manager Portal
Martin_Strbavy
Martin_Strbavy
 · Posted in Service Manager Portal

Portal upgrade

Hi,
I am planning to upgrade SSP (analyst) portal to latest version. We are having 4 web servers which are load balanced. Can someone guide me which server should be upgraded first? I guess that CacheBuilder should be upgraded first, and then all others. Is there during running setup some difference if it runs on cachebuilder server or others?

What is fastest recovery method for SSP? just revert VM clone and DB? Is there something specific/special to think about before upgrade?

My High level steps are: 
  1. Make backup of SCSM/SCSM DWH/SSP
  2. Update Cireson Licensing apps - https://support.cireson.com/KnowledgeBase/View/1224#/
  3. Upgrade Asset Management - https://support.cireson.com/KnowledgeBase/View/59#/ or detailed steps for install https://support.cireson.com/KnowledgeBase/View/75#/
  4. Upgrade SSP - https://support.cireson.com/KnowledgeBase/View/1349#/

Thanks
Martin
3 replies