Request Failed error wher

Hello Cireson Community

I have a problem 
Sometimes when an end user updates a ticket, he gets an error "Request Failed" when he clicks the SAVE or APPLY button.
I have tried to clear the cache of the browser but it didn't help.
in order to solve this problem, I change the AFFECTED USER to me and back to that end user.
after this, the end user can update the ticket and save.

 


I checked the log file and there are these lines. Do you know what mean these lines?

2017-06-12 09:32:39,449,UpdateDirtyProjectionAsync threw an exception
2017-06-12 09:32:39,449,Microsoft.EnterpriseManagement.Common.UnauthorizedAccessEnterpriseManagementException: The user DOMAIN\NAME.SURNAME does not have sufficient permission to perform the operation.
   at Microsoft.EnterpriseManagement.Common.Internal.ServiceProxy.HandleFault(String methodName, Message message)
   at Microsoft.EnterpriseManagement.Common.Internal.ConnectorFrameworkConfigurationServiceProxy.ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitInternal(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.Commit(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitForUserDiscoverySource(EnterpriseManagementGroup managementGroup, Boolean useOptimisticConcurrency)
   at Cireson.ServiceManager.ManagementService.ManagementService.<>c__DisplayClassc.<InvokeCommand>b__b(EnterpriseManagementGroup emg)
   at Cireson.ServiceManager.ManagementService.ManagementService.InvokeCommand[T](Func`2 func, Boolean invokeAsService)
   at Cireson.ServiceManager.ManagementService.ManagementService.InvokeCommand(Action`1 action, Boolean invokeAsService)
   at Cireson.ServiceManager.ManagementService.ManagementService.<>c__DisplayClass6.<InvokeCommandAsync>b__5()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Cireson.ServiceManager.ManagementService.ManagementService.<InvokeCommandAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Cireson.ServiceManager.Services.Projection.<UpdateDirtyProjectionAsync>d__6c.MoveNext()
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