Service Manager Portal
Ryan_Murphy
Ryan_Murphy
 · Posted in Service Manager Portal

System Access/Access Request Forms

Wondering how everyone does their system access requests. Do you split up new user onboarding access, termination, current user access, etc.? How about hardware requests for new users and current users? Just wondering how everyone does their access requests as this is something we have put off due to its complexity. 

Currently, we use a form that the user fills out that includes check boxes for (new hire, existing, consultant), (laptop, docking station, desktop, monitor, desk phone, mobile phone), (location/contact info), (network/file access), (application access - mainframe, unix and windows). It's a fairly complex form that is too often filled out incorrectly and we want to simplify it without losing out on the important information, but also make the process of this easy and understandable on the end users. Is it recommended to split all of these fields up into different request offerings, or perhaps have one request offering using an advanced form?

Just looking for thoughts and ideas of others to incorporate into our process and workflows.
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