Having a strange issue, wondered if anyone else had come across this in the past?
I'm an analyst within a team. I am set up to access the portal with the same team membership as the other analysts.
However, I am unable to see any tickets whatsoever. This applies to at the very least, Active Work, My Work, Team Requests and My Requests. All of these are empty and display zero tickets. This is despite the fact that I have had multiple tickets assigned to me. I know this because another analyst can log in and show me that this is the case.
If I use a direct URL to access a specific ticket, this works. I can then view the full ticket information and make and save updates to the ticket as normal.
In summary:
- All queues show as empty when I log in (despite tickets existing/being assigned to me)
- I can access a ticket via its direct URL and make updates/edits as normal