Hello,
We are migrating SCSM from 2012 to 2022.
We enabled the notifications in the 2022's
We launched two waves of migration on the 8 and 9 October nights. One about August 2012's data, the other about september.
During those two nights, lot of employees who had migrated tickets received many notifications emails. Some of them received more than 300.
To us, it seems it is like some notification workflows took action in the 2022 as soon as they were migrated.
Could that be?
We have stopped migrations.
We also have disabled workflows in notification/subscriptions and notification channel (SMTP).
What would happen if we do migrations in this situation?
When we later enable notification WF and SMTP, would that trigger the same notification email sending?
Thanks,
Sebastien