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Copy to New task to copy template and retain parent relationship

Mark_WahlertMark_Wahlert Customer Advanced IT Monkey ✭✭✭

Hi. We've had to remove the task Copy to New, as it creates orphan SRs with no RO and an unapproved template. It allows users to be lazy and bypass our catalog to fast track SRs by skipping approvals. 

All it does is copy text into a draft SR template, with no RO link retained, leading to reporting identifying a growing list of orphan SRs.

Can the task be altered to copy the template and retain the RO? I know there are runbooks to copy CRs and RRs, can you trigger a runbook from a task? 

11 votes

Submitted · Last Updated


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