Can´t get AROs published

Peter_Nordqvist

Hi
I have created a couple of AROs in our dev environment, but when i publish them and add to service offering, they don´t show on portal, what am i doing wrong?
Thanks

Joe_Burrows

Hi Peter

Which version of the portal are you using?  Is it v6 Self Service Portal  - Community or Analyst Portal?

ARO is not a feature of the SSP and will not display on the service catalog until a valid Analyst Portal License key is detected.

Regards
Joe

Joe_Burrows

Peter_Nordqvist said:

Ahhh, thats it then, running Community SSP, is it possible to purchase the ARO addon without Analyst Portal?
We have recently bought EMS...

I think the team were looking into these purchase options, your territory manager should be able to discuss this further if you want to send through an enquiry to team@cireson.com

Brett_Moffett

Make sure the cache builder service is running and is not throwing errors in the log.
Then, wait.

The cache will take a while before it picks up and runs again. If you want to force it, you can stop and restart the service.

If it then still does not show up, I would suggest it is a scoping issue for the role that the user account is in.
Check to see that the user is copied to SCSM using the AD connector and make sure the right users are int he right groups.

Hope this gets you on the right track and answers your question.

Peter_Nordqvist

Hi Brett
I dont think it´s a scooping issue, i tried to publish a "regular" RO in same Service Offering as the ARO, and that shows up nicely.. 

Brett_Moffett

Have you at any time edited the ARO with the standard editor? (Just double clicked rather than select edit Advance Request Offering)

This will corrupt the ARO. The only way to recover would be to recreate the ARO.

If you have run through the standard steps I would delete the ARO you have and recreate it making sure never to use the default RO editor in the Console and try again.

Let me now how you go.

Peter_Nordqvist

Hmm
Tried now to create a new ARO, i choosed to publish it in the create ARO form, then Added the ARO to a Service Offering the usual way. I checked the ServiceManagement db table RequestOffering, and the ARO is listed there, but will not show in portal, do the AROs takes longer to process by CacheBuilder? BTW, restarted CacheBuilder, recycle appool and iis restart aswell

Joe_Burrows

Hi Peter

Which version of the portal are you using?  Is it v6 Self Service Portal  - Community or Analyst Portal?

ARO is not a feature of the SSP and will not display on the service catalog until a valid Analyst Portal License key is detected.

Regards
Joe

Peter_Nordqvist

Ahhh, thats it then, running Community SSP, is it possible to purchase the ARO addon without Analyst Portal?
We have recently bought EMS...

Joe_Burrows

Peter_Nordqvist said:

Ahhh, thats it then, running Community SSP, is it possible to purchase the ARO addon without Analyst Portal?
We have recently bought EMS...

I think the team were looking into these purchase options, your territory manager should be able to discuss this further if you want to send through an enquiry to team@cireson.com

Peter_Nordqvist

Thank you so much guys!