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Navigation Changes disappear

Hi All,

When I add a few folders and links to the navigation bar in the self self-service portal they promptly disappear about an hour later. Is there a way to get them to stick around?

Best Answers

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Answers

  • Dakota_GreenDakota_Green Member Advanced IT Monkey ✭✭✭
    Sheer curiosity, have you restarted your Cache Builder since adding the folders?
  • CrobertsonCrobertson Member IT Monkey ✭
    I did, and they were still there for awhile. It's really puzzling, eventually after about an hour or so they just disappear like the portal navigation settings reset.
  • CrobertsonCrobertson Member IT Monkey ✭
    After more testing it seems like its related to the cache builder being reset or refreshing on its own.
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Sounds a little strange. I haven't come across this myself. Are you able to check to see if it happens at the same time every time or if it's a random occurrence?
  • CrobertsonCrobertson Member IT Monkey ✭
    It appears to be related to when I manually restart the cache builder to apply some changes. The folders promptly disappear. 
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    I'll have a look at this in my environment and see if I can reproduce the problem. 
  • Daran_StokesDaran_Stokes Customer IT Monkey ✭

    Hi Guys...

    Was there ever a resolution to this one?

  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Sorry, I never came back with a response. 

    I didn't experience this problem in my environment. I've had folders and pages sitting there for a while now through CB/IIS restarts and they haven't been lost.

    I'm not really sure where the issue would lie either I'm afraid
  • Daran_StokesDaran_Stokes Customer IT Monkey ✭

    Hmmm... Its really weird.

    When I setup the views and promote, I then get to see them under the navigation settings menu, but once the Cache builder refreshes, I loose them.

    I've tried creating the views in a folder at the root of the Config Items level and also within the  Config Itmes> Asset mgmt. > hardware Assets > new folder, but the same thing happens.

  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    I just followed the same steps that you listed here and was not able to replicate the issue you are having. Does the navigation node completely disappear in Navigation Settings on the portal or does it just get 'turned off' (public/visible settings checked off)?

    If you're able to, could you raise a support ticket with us at support.cireson.com and attach your Cachebuilder/WebConsole logs, as well as include what version you are running. 

    We can definitely have a closer look.
  • Daran_StokesDaran_Stokes Customer IT Monkey ✭

    will do Tony


  • CrobertsonCrobertson Member IT Monkey ✭
    I just updated my production portal to the latest version and I'm going to test this out. Oddly enough I can't replicate in my test environment...
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Ultimately the best thing you can do for now is to monitor the issue, if it occurs again, create a report on what was done between the time it vanished and the last time you checked the Navigation. Include all logs and events. 

    If it does happen again, send this report through to Cireson Support and we can have a look at them from there, and then you can attempt to recreate the Navigation Node. 

    Regards, Tony
  • Florian_MoosFlorian_Moos Member IT Monkey ✭

    Hello together,

    I expirience exact the same issue in our Environment.

    It seems like it has nothing to do with Cache Rebuild. I'll try to reproduce the error and will collect all Logfiles to post them here for finding the reason and maybe publish a fix,

    Regards
    Florian

  • Florian_MoosFlorian_Moos Member IT Monkey ✭
    edited December 2016

    Hello all together,

    here is my little update after some hours:

    After two Manual restarts of the Cache builder Service, nothing happend to the Navigation Node (I added a link to an internal Website, public) It was reachable and visible on the localhost and remote Systems.

    Now I've looked again and the link was gone.

    In de Application or System Logs i can't find any error or warning directly related to the WebPortal.
    The first strange thing is that there is some reporting about svchost crashes!? But i don't think that they're related to the issue (are they?)

    The second strange thing is an error in the System Log from WAS. It contains a message that the application Pool of "CiresonPortal" was shut down due to Inactivity. (The Default value is 20 minutes in IIS..)
    Could this be responsible for the issue?

    I changed the Default value to 1200 minutes (I know it's a Long time..) and added a new Navigation node. I'll Keep you updated with my Experience.

    regards, Florian

    EDIT:

    - Portal runs on the secondary Management Server.
    - Windows Server 2016 all latest Updates installed
    - System Center is Version 2016
    - CiresonCacheBuilder Service runs under SCSM Service Account

    If someone want to take a look, i'll upload the logfiles collected

  • Daran_StokesDaran_Stokes Customer IT Monkey ✭

    Hi Guys,

    I got to the bottom of my issues with Joe Burrows yesterday. It turns out that I had a temporary license key applied to the portal, which differed from the one in SCSM settings. copied and pasted the correct key in and all the views turned up together.

  • Florian_MoosFlorian_Moos Member IT Monkey ✭

    Hi @Daran_Stokes and the rest,

    is there a "normal" licence for the community Portal? And how do we get it?

    regards, florian


  • Daran_StokesDaran_Stokes Customer IT Monkey ✭

    Hi Florian,

    I'm sure the support guys could help you out on this...

    I got a temporary license to resolve an issue when I upgraded the portal a few weeks back. It never got reverted back to my real license...

  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Daran_Stokes and the rest,

    is there a "normal" licence for the community Portal? And how do we get it?

    regards, florian


    There are no license keys for the community portal. It should simply work as is
  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭
    I've occasionally experienced this behavior in a load balanced environment.

    I usually end up making changes for folders/navigation on the WF server which has the portal, but is not part of the load balanced set.
  • Florian_MoosFlorian_Moos Member IT Monkey ✭

    Hey @Tony_Collett

    As you say "it should" but sadly it does not.After a random time the Navigation changes disappear.

    Any Ideas?

    @Adam_Dzyacky Our Environment isn't load balanced, we have two Management Servers (Primary+secondary) Cireson Portal runs on secondary as metioned above.

    Regards, Florian

  • CrobertsonCrobertson Member IT Monkey ✭
    Even after updating to the latest version this is still occurring for me.
  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Even after updating to the latest version this is still occurring for me.
    Hi

    Ive just tested and can replicate this, it appears for folders and nav icons it needs a valid license otherwise it hides the nav nodes when cachebuilder and app-pool is recycled.

    Im not sure if this is by design and if these are features of the analyst portal - but I will confirm this with the team and let you know.

    Cheers
    Joe

  • Florian_MoosFlorian_Moos Member IT Monkey ✭

    Hey @Joe_Burrows

    thanks for your confirmation.

    Regards, Florian

  • Leif_ErikssonLeif_Eriksson Customer IT Monkey ✭
    Any solution for this? 

    We also get this in our enviroment.....
  • Florian_MoosFlorian_Moos Member IT Monkey ✭

    Hey @Leif_Eriksson

    as @Joe_Burrows from Cirseon mentioned above saldy it's a licensed Feature.

    Regards Florian

  • Leif_ErikssonLeif_Eriksson Customer IT Monkey ✭
    Oh... I thought that the Portal was free of charge and required no license???
This discussion has been closed.