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Set First Response via Action Log Notify or Advanced Send Email

Ideally, the Action Log Notify/Advanced Send Email would set the First Response bool automatically when an Agent Action on the case got send to the end user/affected user if it has not been set previously. 
8
8 votes

Completed · Last Updated

This is now possible with 'Advanced SendEmail' as of: v2.0.2016.20 and v2.0.2012.20

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