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Set First Response via Action Log Notify or Advanced Send Email

IT Monkey

IT Monkey O.G.

May 2016 in Service Manager Console App Feature Requests

Ideally, the Action Log Notify/Advanced Send Email would set the First Response bool automatically when an Agent Action on the case got send to the end user/affected user if it has not been set previously.

8

8

8 votes

Completed · Last Updated January 2017

This is now possible with 'Advanced SendEmail' as of: v2.0.2016.20 and v2.0.2012.20

This discussion has been closed.

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