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Knowledge Base, workflow/Work Item style actions

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2016 in Service Manager Portal Feature Requests

The knowledge manager dashboard is a great quick view of knowledge article concepts, but does nothing in the way of creating actionable items for one to take (and ultimately track/report on). For example:

What if there was a way to trigger Review Activities to a Knowledge Manager? You could review comments for content before allowing them to be posted to the article.
What if there was a way to provide a portal notification unique to Knowledge Managers leveraging the Notification section of the portal?
What if there was a way to provide the Author of a knowledge article a portal notification if the rating was averaging below a certain threshold?

7

7

7 votes

Submitted · Last Updated September 2016

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