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Knowledge Base, workflow/Work Item style actions

Adam_Dzyacky

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

September 2016 in Service Manager Portal Feature Requests

The knowledge manager dashboard is a great quick view of knowledge article concepts, but does nothing in the way of creating actionable items for one to take (and ultimately track/report on). For example:

What if there was a way to trigger Review Activities to a Knowledge Manager? You could review comments for content before allowing them to be posted to the article.
What if there was a way to provide a portal notification unique to Knowledge Managers leveraging the Notification section of the portal?
What if there was a way to provide the Author of a knowledge article a portal notification if the rating was averaging below a certain threshold?

7

7

7 votes

Submitted · Last Updated September 2016

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CIRESON COMMUNITY WEB SITE

TERMS OF USE

AGREEMENT BETWEEN USER AND CIRESON

The Cireson Community Web Site is comprised of various web pages operated by Cireson, LLC (collectively, the web pages are referred to herein as the “Cireson Community Web Site”).

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All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.

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your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
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Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated Agent: Matthew W. Deen, Esq.

Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com