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Last Manual Activity Check Implementation Notes

Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
edited September 2016 in General Discussion
Is there any way to check the Implementation Notes field when last MA is marked  Completed and ask Analyst to enter any if none?

As you know if the last MA gets marked Completed the SR will be Completed automatically and end user will be left in the dark if no Implementation Notes are entered. 


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    Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    edited September 2016
    You could try implementing a Runbook that either monitors last Activities and sends notes from the MA to the SR or Create a Runbook Activity as the final stage of an SR which performs notification information and then completes itself. 

    You could also use a queue to determine final MAs and set up a subscription based off that Queue to email the user the required information

    EDIT: I could also read the post completely, if you want to do something actively, rather than the passive options I listed above, you'd be looking at some pretty in depth javascript for a portal implementation. You could also raise a Feature Request for this to become a feature
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