I am starting to tinker with the problem management portion of SCSM, and it seems a little lacking. It seems to serve the Incident process very well insofar as it provide workaround, known errors, that kind of stuff, but it stops short of the components I would expect for Problem Management itself.
I would have expected places to record my RCA, my Remediation plan, workflow around perhaps status or SLA when I do those things, etc.
Anyone have any experience of these components within the PM module. Anyone built an MP around that?