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Upload Images in Knowledge Base

Dominik_Wilsberg

Dominik_Wilsberg Customer IT Monkey ✭

October 2016 in Service Manager Portal Feature Requests

It would be good to upload Images via the HTML Editor in the Knowledge Base Editor.

15

15

15 votes

Submitted · Last Updated October 2016

Comments

Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

October 2016

Image upload would be pretty useful.
In the meantime, you can put the image in a Word Document and copy it from there into the KB article as a workaround.

0
Dakota_Green Member Advanced IT Monkey ✭✭✭

October 2016 edited October 2016

Tony_Collett said:

Image upload would be pretty useful.
In the meantime, you can put the image in a Word Document and copy it from there into the KB article as a workaround.

I've noticed that this sometimes works, and sometimes, it doesn't. And when it does work, it's not always formatted the way it was in Word, creating some more work. OneNote's snipping tool helps for some people as well.

Another alternative would be to just use Data URI (Word uses Data URI as well, albeit not as clean) and manipulate it however you want in HTML. No hosted image means less storage used on your hosted site/server, meaning less bandwidth used.

https://community.cireson.com/discussion/707/faq-turning-an-image-into-data-uri-code

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