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URL link directly to work item

Zbigniew_ZurekZbigniew_Zurek Customer IT Monkey ✭
Is there any way to create url directly to work item, no matter if it SR or IR? Now I have to use /ServiceRequest/ or /Incident/ in url adress. I must create link directly to work item in notification about comments. Is it possible? Or I must used Orchestartor to do this?

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Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Hi Zbigniew,

    Hi, I don't think its possible. A runbook is one way (my preference for Notifications about comments anyway) or maybe you could build a custom page that takes in a parameter of a WI Id and works out which type based on the prefix and redirects.

    So you can use a link of http://portal/view/workitem?id=IR1234

    Sorry, no easy solution.

    Geoff
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    Depends what program you are using....
    I covered how to create a notification that includes a URL based on the Ticket Type in the thread Handling Activities

    Side note:  My Reviewer Portal is coming along swimmingly B)
  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Nice!
  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭
    Hi Zbigniew,

    Hi, I don't think its possible. A runbook is one way (my preference for Notifications about comments anyway) or maybe you could build a custom page that takes in a parameter of a WI Id and works out which type based on the prefix and redirects.

    So you can use a link of http://portal/view/workitem?id=IR1234

    Sorry, no easy solution.

    Geoff
    This don't work in my portal. It return blank screen.
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
    @Marek_Lefek - He was giving an example of what "could" be done.

    You are probably looking for this:  Custom single work item edit url for all types

    As a side note, you could also try out:  SCSM 2012 R2 Reviewer Portal


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