IR vs SR assigned to field
I have tried searching the Forum and Cireson Support regarding this query but could not find what I was looking for. I am hoping someone will know the answer. When we assign an IR by typing a name in the Assign To field it will only find names that we have in AD groups associated with our Support Groups. However for a SR you can select any name from the AD and assign the SR to them. Is this by design or something we may have configured incorrectly. If by design is there a way to lock it down to only assign to users in the AD support groups we have created?