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Improvements of send email

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Comments

  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    If it hasn't already been mentioned it would be really useful to have the ability to list templates but restrict them to groups. My understanding (which may be wrong) is that all templates are available to everyone. If this was customisable we could have a sizeable list but it would be great to break that up someone or only show ones that are relevant based on the sender details - department/location etc.
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    It would be really good if you could set the ticket status from the email, not just pending, but any other status we have in our list e.g. Third Party. 
  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭
    Mayby you should have to hide 'Send email' button for non-analitycs. 
  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭
    Marek_Lefek said:
    Mayby you should have to hide 'Send email' button for non-analitycs. 
    This is more for Analysts as we have a lot, so we could have quite a few templates. So it would be a way to show relevant templates to different types of analysts within the organisation.
  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭
    I don' t know whether this exists now or not; but it seems like it would be best to have the Send Email templates scoped so that an analyst would only see those templates that are included in an scsm security role they are a part of.
  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭
    It would be nice too if it was possible to see who the mail was sent to in the actionlog og history tab. Default it is the assigned user but an analyst has the possibility to change this and send to other users.






  • johnbakkerjohnbakker Member IT Monkey ✭

    yes please!

This discussion has been closed.