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Knowledge Artcile Search Strings Saved

David_AllenDavid_Allen Partner Advanced IT Monkey ✭✭✭
This maybe an obscure one, but I would find it extremely useful if I could view what Knowledge Articles people are searching for, and how they are looking for them.  If I had a record of search queries made, I could easily ascertain if there is specific knowledge users are after which is not present, and correct it, or simply that minor meta data alterations need to be made.
7 votes

Submitted · Last Updated


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    Rick_HancksRick_Hancks Customer Adept IT Monkey ✭✭
    The reporting capabilities for Knowledge is quite lacking and this would be a very helpful report to have.  It should also show searches where "No Results" were found.
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    Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    Agree with @Rick_Hancks on counting "No Results" searches.  Since there's no "agree" button on FR comments, this is my full-text version.  :)
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