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"To Address"/"CC Address" in send email task - display list instead of having to type email

Ryan_MurphyRyan_Murphy Customer Advanced IT Monkey ✭✭✭
in Service Manager Portal Feature Requests
Is it possible to have a drop down here that can be filtered upon? This was a request from our Help Desk. Instead of having to type the email of the user or copy/paste, they are hoping for a drop down in this spot that pulls emails from AD. This would be similar to the Affected User or Assigned To fields on the Portal, but with emails instead.
4
4 votes

Duplicate · Last Updated

https://community.cireson.com/discussion/145/improvements-of-send-email

Comments

  • David_AllenDavid_Allen Partner Advanced IT Monkey ✭✭✭
    A good idea, but maybe it should be an option.  In larger environments, that experience could make finding the correct user more difficult, and the current fields allow to send to email addresses outside the organisation, if required.
  • Ryan_MurphyRyan_Murphy Customer Advanced IT Monkey ✭✭✭
    Very true, but I'm sure it could be built to where you could still type in an external email address as well.
  • David_AllenDavid_Allen Partner Advanced IT Monkey ✭✭✭
    Of course, just making the requirements clear :smile:
  • Ryan_MurphyRyan_Murphy Customer Advanced IT Monkey ✭✭✭
    No worries! We would have the same requirements because we are a large organization too. I just think it's another way to increase productivity
  • Geoff_RossGeoff_Ross Cireson Consultant O.G.
    Hi Ryan,

    Feel free to keep this open (unless someone else marks it as duplicate), but this is also covered in this feature request which already has a load of votes. I would go up-vote this one too.

    https://community.cireson.com/discussion/145/improvements-of-send-email#latest

    Geoff
  • Ryan_MurphyRyan_Murphy Customer Advanced IT Monkey ✭✭✭
    I just up voted it. That's exactly what we're looking for
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