Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Service Management Gamification for Cireson Analyst Portal

Point system, score tracking etc. 
12 votes

Submitted · Last Updated


  • Options
    John_FitzpatrickJohn_Fitzpatrick Customer IT Monkey ✭
    I would love to see gamification as well. Some quick ideas:

    Analyst has no SLA breaches for a period of time (week = x points, month = x points)
    Analyst with quickest overall closures
    Analyst who closed the most work items
    Analyst with the most positive customer survey results received via the Survey App

  • Options
    Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    Another idea: Analyst with the most knowledge article contributions that were approved/published.  (This idea depends on another feature request...)
  • Options
    Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Some ideas to fix things that are hurting us:
    • Analyst adds Action Log entry before changing the Support Group.
    • Analyst assigns the WI themselves before completing.
    • First assignee relates an affected CI (business service) before reassigning or completing.
Sign In or Register to comment.