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Add view for closed and resolved tickets on Team Requests

Stefan_Feneberg

Stefan_Feneberg Customer IT Monkey ✭

November 2016 in Service Manager Portal Feature Requests

I’d be happy if future releases of the portal include a view for closed and resolved tickets on the Team Requests view.

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0 votes

Declined · Last Updated June 2018

On the team requests view, you can currently choose to show inactive requests and it will display these requests for you in the grid. At this time we have no plans to expand that functionality out for inactive work items. It is possible with the new dashboard widgets to provide this functionality though, and rather easily.

Comments

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

July 2019

Workaround: https://community.cireson.com/discussion/5020/add-active-inactive-buttons-to-team-request-page/p1?new=1

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Richard_Terpstr Customer IT Monkey ✭

January 2023

The described solution to see inactive requests on the team portal is not correct, there is no way to see inactive requests on the team page. please re-evaluate this.

0

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