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Force MA comments when Completed

Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
How we can force the analyst to enter Comments when they mark an MA as Completed?  The reason I'm asking this is because if they don't   enter any Notes and click No at the Comments box the MA doesn't get an Actual End Date for some reason. 
Can you replicate this in your environment?

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Answers

  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    Thank you Tony. Glad to help. Removing the No button will force Analysts to enter a note. Just got the ticket email notification for it. Thanks
  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭

    Tested:

    As for customisations to force comments, you could always remove the 'No' button with a quick CSS edit:

    .k-button.btn-default {
    }

    BUT it disables all No and Cancel buttons locking user in the window with OK/Submit option only.
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Yeah, I quickly wrote that one up, I didn't test it thoroughly, I'll have another look and see if I can't reduce it further to only target the No on the MA comments box. 
  • Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
    edited May 2017
    Any other ideas. Still looking for a way to force analysts enter Comments. Thank you
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