Force MA comments when Completed

Adrian_Mataisz

How we can force the analyst to enter Comments when they mark an MA as Completed?  The reason I'm asking this is because if they don't   enter any Notes and click No at the Comments box the MA doesn't get an Actual End Date for some reason. 
Can you replicate this in your environment?

Tony_Collett

Hi Adrian, 
Thanks for bringing this up. I can confirm that this acts a little strangely in my environment. 
Adding a comment when completing an MA adds the Actual End Date, however not adding a comment (clicking no, like you said) only changes the status and doesn't change the Actual End Date. 

I will raise this internally for you and submit it to our Devs to investigate. 

As for customisations to force comments, you could always remove the 'No' button with a quick CSS edit:

<div><div>.k-button.btn-default<span>&nbsp;{<br></span>display:&nbsp;none;</div></div><div>}</div>

Add this to the Custom.css file in the customspace folder and it should remove the No button (might want to check if anything else is removed in the process)

Regards, Tony

Tony_Collett

Hi Adrian, 
Thanks for bringing this up. I can confirm that this acts a little strangely in my environment. 
Adding a comment when completing an MA adds the Actual End Date, however not adding a comment (clicking no, like you said) only changes the status and doesn't change the Actual End Date. 

I will raise this internally for you and submit it to our Devs to investigate. 

As for customisations to force comments, you could always remove the 'No' button with a quick CSS edit:

<div><div>.k-button.btn-default<span>&nbsp;{<br></span>display:&nbsp;none;</div></div><div>}</div>

Add this to the Custom.css file in the customspace folder and it should remove the No button (might want to check if anything else is removed in the process)

Regards, Tony

Adrian_Mataisz

Thank you Tony. Glad to help. Removing the No button will force Analysts to enter a note. Just got the ticket email notification for it. Thanks

Adrian_Mataisz

Tested:

As for customisations to force comments, you could always remove the 'No' button with a quick CSS edit:

.k-button.btn-default&nbsp;<span>{<br></span>display:&nbsp;none;

}

BUT it disables all No and Cancel buttons locking user in the window with OK/Submit option only.

Tony_Collett

Yeah, I quickly wrote that one up, I didn't test it thoroughly, I'll have another look and see if I can't reduce it further to only target the No on the MA comments box. 

Adrian_Mataisz

Any other ideas. Still looking for a way to force analysts enter Comments. Thank you