Excel crashes when searching for a HA

David_BiotDavid_Biot Partner IT Monkey ✭
At one of our customers, every time we try to Search for a Hardware Asset, excel crashes.

I'm running the latest version of Asset Excell Addon, and the latest updates of Office 2016 (x86) are installed.
Showing organizations and other information works, but searching the Hardware Assets results in the loading message and after a few minutes it crashes.

Best Answer

Answers

  • David_BiotDavid_Biot Partner IT Monkey ✭
    Hey Adam. It would be great if you can share this MP.
  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    It probably goes without saying, change the extension from TXT to XML and then import. Then in the Asset Excel App before you go to query HW assets, head into the settings of Asset Excel and select this new type projection to be used.
  • damon_mulligandamon_mulligan Cireson Consultant Advanced IT Monkey ✭✭✭
    edited February 2018
    @David_Biot
    Did @Adam_Dzyacky answer/type projection work for you? If it did. please accept his answer above. If not, what issues are you still having?
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