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Make SCSM WIs more consistent
Users are baffled by the inconsistent fields between SCSM work items.
Cireson has already some work on this for CR and MA, however PR and RR are not yet available, and until we can change the MA form within the portal we can't show the Support Group.
Priority calculations are great OOTB for IR and PR, but CR and RR (and SR depending on your process) are lacking. We've had to create custom fields to WIs and runbooks to work around this, but it's cumbersome and takes time to recalculate the priority values. I'd like to see immediate calculations for this on the portal WI form.
CR and RR Calculated Date Fields
CR and RR objects have Scheduled Duration and Downtime Duration fields, but they don't work in RR. I'd like to see the portal fix this by performing calculations on the fields, rather than needing to work behind the scenes with runbooks.
Action Log in Release Records
I've tried adding the control to the form but entries are not saved after saving the form. I'm assuming it's missing.
Release Record "Run"
I'm not sure what Microsoft's logic was behind this feature, but it's inconsistent with the rest of the application. Please remove this requirement!