Service Offering - how to hide description, request form, overview, and description
Kevin_Lynch
Customer IT Monkey ✭
Does anyone know how to hide the description, request form, overview, and description on the request form? These seem to be confusing to our end users submitting tickets and take up a lot of space on the request form. I'd like to hide these if possible.
0
Best Answers
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Brett_Moffett
Cireson PACE Super IT Monkey ✭✭✭✭✭
Hi @Kevin_Lynch
There is a simple answer and a more complex one.
Simple Answer: Within the Request Offering in SCSM, remove the Overview and Description text.
The Cireson portal will then detect that there is no value for these fields and not show them on the page.
Complex Answer: You could use Custom.CSS files to find the DIV or TAG for these items and set them to Hidden....
But if you are going to do this, then why not just remove the text from the SR?
I hope this answers your question6 -
Michael_Myhre
Premier Partner IT Monkey ✭
CSS-example
div.ro-description {
visibility: hidden;
height: 0px;
}
8
Answers
There is a simple answer and a more complex one.
Simple Answer: Within the Request Offering in SCSM, remove the Overview and Description text.
The Cireson portal will then detect that there is no value for these fields and not show them on the page.
Complex Answer: You could use Custom.CSS files to find the DIV or TAG for these items and set them to Hidden....
But if you are going to do this, then why not just remove the text from the SR?
I hope this answers your question
div.ro-description {
visibility: hidden;
height: 0px;
}