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Combine Edit and Tasks at the bottom of the portal

Bryant_Richards

Bryant_Richards Customer IT Monkey ✭

November 2016 in Service Manager Portal Feature Requests

Would it be possible to combine the Edit and Task's buttons at the bottom of the Portal page? It would make things a lot easier when doing bulk changes and some things are duplicated. When you currently select Edit you can update Classification, Support Group, Impact and Urgency. Tasks has Change Status and Assign Analyst to Group which also has Support Group and Assigned to.
The issue comes when you need to do a bulk update you have to use all the buttons. You have to edit first and then do tasks and then close out the tickets. That's three steps for something that could be done in one window. Can you make the edit window have all the Edit and Tasks items in one list? there is space on the other side of the Edit window for more items. It would save a lot of time if we could just edit everything in one window instead of 3.

Thanks!

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Submitted · Last Updated November 2016

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