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Add the "Assigned User" (Analyst) and "Priority" columns to the Team Requests View on SSP.

Ben_McGarry

Ben_McGarry Customer IT Monkey ✭

November 2016 in Service Manager Portal Feature Requests

Can the Analyst (Assigned User) and Priority fields be added to the Team Requests view in the Self-Service Portal. The Assigned User is already on the My Work view but is redundant here. There are two reasons for this. 1. In the Team Requests view the affected user will know if their incident/request has been assigned and is in progress. 2. The affected user will know who to contact without having to open the work item. 3. If an analyst is using the SSP they can see in their Team Requests who is working on what without having to open the SCSM Console.

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6

6 votes

Submitted · Last Updated November 2016

Comments

Shane_Toal Member IT Monkey ✭

August 2017

Is this now possible as we really need to be able to easily see from the Team request page in the Portal if requests have been assigned or not.

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