Group templates together for ease of access for IT analysts

Ryan_Murphy

Ryan_Murphy Customer Advanced IT Monkey ✭✭✭

November 2016 in General Discussion

Is it possible in the portal to group some templates together in one location for ease of access for our service desk? Similar to what can be done with a request offering, grouping them in a service offering, I'd like to somehow group templates together so our service desk can go to the one location and just open what they need, rather than search in New > Work Item > Service Request > Template every time.

1

Best Answer

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

December 2016 Answer ✓

In short, No.

However, you could create roles that restrict what templates certain groups could get access to or change the naming convention of the templates to a format that groups the similar ones together.

Example: Desktop - Replace Hard Drive template.

I hope this answers your question.

5

Answers

Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

December 2016 Answer ✓

In short, No.

However, you could create roles that restrict what templates certain groups could get access to or change the naming convention of the templates to a format that groups the similar ones together.

Example: Desktop - Replace Hard Drive template.

I hope this answers your question.

5

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