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ARO - Have Direct Links open in an iFrame / New Tab

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

December 2016 edited December 2016 in Service Manager Portal Feature Requests

I just created a new ARO using the Direct Link option to link this request to another system. I love that we can do this, but I'd love it even more if we could either:

a) load the new page in an iFrame
b) load the new page in a new window/tab

Is this possible to do now with some workaround?

20

20

20 votes

Submitted · Last Updated December 2016

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

December 2016

Hi Chris

Great idea!

As a workaround you could create the custompage iframe following the guide I posted here. Then direct link to this iframe URL in your ARO.

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Chris_Keander Customer Advanced IT Monkey ✭✭✭

December 2016

Thanks Joe. I'll consider this option for now!

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Jeremy_Castleberry Customer IT Monkey ✭

October 2017

Joe_Burrows said:

Hi Chris

Great idea!

As a workaround you could create the custompage iframe following the guide I posted here. Then direct link to this iframe URL in your ARO.

So in essence build a iframe page for each link we want - which really doesn't always help.

for example - we have a link to our building facilities portal (log that ticket for broken toilets on their site not ours). I really want it to open another tab - not replace the helpdesk page's tab - and not be part of my portal (i anticipate a lot of scrolling inside the iframe)

Seems like it would be better to support the target = feature of html or just to change the default target the be a new tab instead of overwriting the page.

0

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