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Flag WI in the grid if updated by analyst or end user (via email or action log)

Adrian_MataiszAdrian_Mataisz Customer Advanced IT Monkey ✭✭✭
Flag WI in the grid if updated by analyst or end user (via email or action log).

This will help if analyst asks user for more info and user updates the ticket. Same way is analysts sends an email or comment to the user. 

In larger queues this will help analyst to follow up and assign the WI.

I know we can use Last modified sorting but it doesn't tell you who updated the WI last. 
6 votes

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