Access for enduser to business Services
Margarete_Jussen
Customer Adept IT Monkey ✭✭
Hello,
I have a request offering for endusers to create request regarding Passwords and rights where three Business Services should be shown. This works for analysts but not for endusers. For enduser no Service is shown. We have a runbook for our Portal which runs permanently and checks new requests. If a request is not assigned to a user the runbook checks the Business Service and assigns to the correct Group.
Do you have any idea to give endusers Access (only reading) to Business Services?
Regards
Margret
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Best Answers
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Morten_Meisler
Premier Partner Advanced IT Monkey ✭✭✭
It sounds like you have scoped Config Items in your environment. That is done via Configuration Item Groups under Library in the Console, and then scoped in the User Roles.
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Morten_Meisler
Premier Partner Advanced IT Monkey ✭✭✭
No not at all, scoping and permission handling can be quite tricky in SCSM if there is a love from management to restrict everywhere
You will need to check the existing groups already there, and check what they give access to. To figure that out you can use the console task in the rightpanel called: View Group Members. Then perhaps you will find out what group gives access to the Business Services, and then you can assign that group in the End-user userrole.6
Answers
By the way I am new in administrating SCSM I am sorry, may be my questions sound stupid to you.
Regards
Margret
You will need to check the existing groups already there, and check what they give access to. To figure that out you can use the console task in the rightpanel called: View Group Members. Then perhaps you will find out what group gives access to the Business Services, and then you can assign that group in the End-user userrole.