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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
New Bulk Task - Select and Link multiple incidents to parent incident
Mathias_Vandendriess
Customer Adept IT Monkey ✭✭
Sometimes we get several incidents on the same subject. It would be nice to link them all at once to the parent incident.
36
Comments
That's right. A simple portal task to link multiple tickets to parent at once
Problem management should be about finding the root cause of common or repeated incidents. That way the single Problem record can cover many Incidents and close them all when the Problem record is closed.
Either way I think a portal task to allow linking multiple Work Items together in a single click would save a LOT of time.
Packaging Changes into a Release using this method would be terrific.
Release management is something that many customers struggle to understand and use to it's full potential but this sort of feature would go a long way to making it easier to build in to the flow of release management.