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Knowledge Article ID

Rick_Hancks

Rick_Hancks Customer Adept IT Monkey ✭✭

December 2016 in Service Manager Portal Feature Requests

It would be very helpful to display the article ID along with the other properties on the top right part of the page. If it could be added below Status that would be great. I'd also like to see the ID displayed on the Results page along with the title of the article, like it is done on the Basic or Advanced search. I know we can hover over the link or grab the ID from the url but it isn't as convenient as displaying it. Since there isn't a way to link a used article to an incident, our analysts are grabbing the ID and manually putting it into the ticket. Having it clearly visible in multiple screens would help with this step.

3

3

3 votes

Submitted · Last Updated December 2016

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CIRESON COMMUNITY WEB SITE

TERMS OF USE

AGREEMENT BETWEEN USER AND CIRESON

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Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

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