Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Knowledge Article ID

It would be very helpful to display the article ID along with the other properties on the top right part of the page.  If it could be added below Status that would be great.  I'd also like to see the ID displayed on the Results page along with the title of the article, like it is done on the Basic or Advanced search.  I know we can hover over the link or grab the ID from the url but it isn't as convenient as displaying it.  Since there isn't a way to link a used article to an incident, our analysts are grabbing the ID and manually putting it into the ticket.  Having it clearly visible in multiple screens would help with this step.     
3 votes

Submitted · Last Updated

Sign In or Register to comment.