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Configuration Item Search - Control Available Classes

Brian_Wiest

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

December 2016 in Service Manager Portal Feature Requests

In my enterprise we are very heavy users of configuration items. The one complaint I field all the time is when working in a work item and attempting to attach a configuration item the search dialog box does not work well. As the system administrator I also find it hard to find items.
The issue I run into is that the class drop down option do not match the console. Most specifically I am looking for Business service and environment. Ideally it would be nice in the admin panel to have a mutli selector when we can configure the classes displayed in the drop down so we can tailor it to our environment.
(Also it would be nice if the drop down box would allow typing with backspace)

8

8

8 votes

Submitted · Last Updated December 2016

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