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Create Problem and Create Change tasks on work item forms

Leigh_Kilday

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

May 2016 in Service Manager Portal Feature Requests

The SCSM console has these tasks already, but the portal does not. The task copies key information from the initial WI to the new one and automatically creates a relationship.

I'd like to see 'Create Problem' on the Incident form, and 'Create Change' on Incident and Problem forms.

There are probably others that would make sense (like Create Release), but these are the two that our users are desperate for.

Somebody has already mentioned selecting multiple WIs in tabular views to create PRs, so this functionality would accompany that nicely.

8

8

8 votes

Submitted · Last Updated May 2016

Comments

Geoff_Ross Cireson Consultant O.G.

May 2016

Hi Leigh,
Would the following unsupported solution help you?
https://community.cireson.com/discussion/63/convert-ir-to-pr#latest
Its a custom task written by the services team.

0
Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

May 2016

Hi Geoff,
It looks like it'll do the trick for now. I'd still like for the solution to be supported in the base portal installation in the future. We have a bunch of workarounds to fill the gaps in SCSM and it can be cumbersome to manage all of the components between class extensions, custom workflows, runbooks, PowerShell scripts and CustomSpace files.
Thanks!

0
Martyn_Fearn Customer Adept IT Monkey ✭✭

September 2016

We're getting ready to go live with the Change module in SCSM so we'd very much like to see this added.

0

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