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Steamline support group configuration

Leigh_Kilday

Leigh_Kilday Member Ninja IT Monkey ✭✭✭✭

May 2016 in Service Manager Console App Feature Requests

It takes some time to configure new support groups and it's just complicated enough that we sometimes miss steps:

Create and configure new AD groups
Run the appropriate AD connector
Create new entries in SCSM's two separate lists
Configure Portal Group Mappings and Console App Tier Mappings separately
Configure Team Requests View Groups in the portal

Would it be possible to combine steps 4 and 5 into one console setting area?

5

5

5 votes

Submitted · Last Updated May 2016

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