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Combine SCSM announcements with Cireson Portal announcements

Amarjit_Dhillon

Amarjit_Dhillon Customer Adept IT Monkey ✭✭

December 2016 in Service Manager Portal Feature Requests

Is there a way that SCSM announcements can be combined with Cireson Portal announcements. At the moment, our Service Desk are having to put up announcement twice and it would be better if it could be done in the 1 go.

5

5

5 votes

Submitted · Last Updated December 2016

Comments

Nick_Flint Customer Advanced IT Monkey ✭✭✭

February 2017

I think an Orchestrator runbook could essentially copy new Portal Announcements into the ServiceManager database. Then the ticker workflow would write it out to the XML. I'm brand new to Orchestrator so I don't know if I'll be able to write one or when. You got my vote though.

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