We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Apply Template to existing Service Request
1) User creates a standard Service Request. New SR has ID SR1234.
2) Analyst should be able to apply a Service Request Template to SR1234 (created in step 1).
Does anyone have an idea or already a custom script to do this? It would be great to do that in the portal. :-)
Thanks for any help!