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Advanced Request Offering - Set Text Box Sizes

We have recently implemented Change Management as an Offering into our production environment (Thanks Joivan!) and some of the feedback we have received is the small size of the text boxes that our users have to type in. Out of the box when you have a long string of characters it can be a bit of a pain to try and look back at what you have typed.

We have overcome this with some custom .js, but it can be cumbersome and we thought it would be nice to have some sort of option in the advanced offering to set a default text box size. Even something as simple as small, medium, and large and then the text box sizing itself based on that selection. That way we don't need to make changes that affect all of our text boxes and we also don't need to create custom .js to affect specific text boxes.

Thank you!

19 votes

Submitted · Last Updated


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    Maria_jandtMaria_jandt Customer IT Monkey ✭
    Not sure if I understand you correct, but you can change size of the text box and numbers of carachters in the request offering.
    Edit the request offering, go to configure promts, click Configure, then check mark the "Limit string length". If you change Maximun lenght to for example 4000, you get quite a big text box size.

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    Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭
    To expand on what Maria is saying, have a look here for details on how to configure the size of a text box: https://support.cireson.com/KnowledgeBase/View/87#/

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    Cory_BoweCory_Bowe Customer Adept IT Monkey ✭✭
    I'm with Tyson on this request. With something like Change Management people either include their changes as a file and attach them or just paste them in the description of the change.  The built in idea for text box sizing doesn't help too much here because we have to keep the character limit rather high.

    What we ended up doing was keeping the limit high and then using JS to auto resize the box depending on the amount of text input.  It would be GREAT if text boxes could resize by default or there was a setting in the advanced offering.
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