We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
List or Ticker of Active Parent Incidents (or High Priority IRs?)
So that the analysts are immediately alerted to existing major issues before logging a call.
The list could have a link to the call, that they could use to create a linked call to.