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List or Ticker of Active Parent Incidents (or High Priority IRs?)

David_Johnsen

David_Johnsen Customer Advanced IT Monkey ✭✭✭

January 2017 in Service Manager Portal Feature Requests

When the service desk are logging new calls it would be nice if there could be a list or a ticker bar pop up, that lists the currently active Parent Incidents (or incidents with a high priority).

So that the analysts are immediately alerted to existing major issues before logging a call.

The list could have a link to the call, that they could use to create a linked call to.

Image: https://us.v-cdn.net/6026663/uploads/editor/de/rzvurajc2x0f.png

Open_Major_IRs.png 21.5K

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Submitted · Last Updated January 2017

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