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List or Ticker of Active Parent Incidents (or High Priority IRs?)

David_JohnsenDavid_Johnsen Customer Advanced IT Monkey ✭✭✭
When the service desk are logging new calls it would be nice if there could be a list or a ticker bar pop up, that lists the currently active Parent Incidents (or incidents with a high priority). 

So that the analysts are immediately alerted to existing major issues before logging a call.

The list could have a link to the call, that they could use to create a linked call to.

0 votes

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