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Grouping of Change Request Templates

Rob_Kelly

Rob_Kelly Customer IT Monkey ✭

January 2017 in Service Manager Portal Feature Requests

Build in a tree level view to allow the grouping of certain types of CR. We have many CR templates and to be able to group these based on the change category would be useful e.g. standard, normal & emergency.

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1 votes

Submitted · Last Updated January 2017

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Peter_Settle Customer Advanced IT Monkey ✭✭✭

January 2017

I have prefixed all of our templates
Standard = Std
Normal = Nrl in order to keep them together in the selection pane.
Emergency , Major & the Normal template have been prefixed with an * or two.

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Rob_Kelly Customer IT Monkey ✭

January 2017

Hi Peter,
Thanks for the response. We currently do that but we wanted to make the navigation a even easier for our portal users. The easier we make it the more likely they'll use the correct template! :-)

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