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Add Logic check from Work Items not stored in the Cireson database
FAILED The item you requested either does not exist or you do not have access to view it.
They get a different error
Sorry The work item ID is not contained in the database. (If possible add setting in admin panel to include link to provide a URL for warehouse searching if org has one setup)
This would help with identifying issues with permissions/vs archived content. Get a number of tickets for warehouse content.
If possible take it a step further the logic would recognize that the ID is greater then the top ten ID in the portal and provide a different error that would report they would need to contact the admin (For cases with the cache builder needs restarting)