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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Be able to modify Config Items (like Asset) in the Analyst Portal
Erik_Luth
Customer Advanced IT Monkey ✭✭✭
At the moment the Config Items (like Business Services, Computers etc) cannot be modified in the Portal. Only a basic window with the direct properties are shown.
I would like to have a rich view\edit experience on Config Items (like Assets), so the analysts can see relations on the Business Services or Computers and be able to modify it.
Not being able to do this, makes the Analyst Portal useless for many IT departments that needs that specific information!
I would like to have a rich view\edit experience on Config Items (like Assets), so the analysts can see relations on the Business Services or Computers and be able to modify it.
Not being able to do this, makes the Analyst Portal useless for many IT departments that needs that specific information!
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Comments
Yes this is a major issue for our guys too, are tech are supposed to update the asset every time they work on it but hard to do when they cannot access it from the portal.
Also, not to mention that for regular analysts (like the Service Desk) to be able to even see Hardware Asset information, we need to include them in the Asset Managers group.
Also I would add agreements and software assets
Here are the notes from my initial request:
"If I click the little i (info) button next to an Affected User, I get an option to "View More Details"
I don't have this button when i click on the info icon next to an Affected Configuration Item which happens to be a Windows Computer, brought into the CMDB via an SCCM connector.
I would love to be able to see detailed information about the computer like I can in the SCSM console."
I wasn't necessarily looking for editing options of CIs, just displaying more information like the user CI has. However, if that request would take care of what I'm asking for, I've gone and upvoted
If we start off with a generic form that includes extended properties, that will accomplish the majority of the objective. Adding specific forms later, after the foundation is laid, will be awesome too. And then the online forms designer will be even more awesome. And then letting us apply role-based security to certain fields will be even more awesome...
Would CI WI history fall into scope of this feature request? I'm really interested in being able to see the "WorkItemAboutConfigItem" relationship on the CI details similar to how you can see related work items for users.
https://support.cireson.com/KnowledgeBase/View/1304#/
If it is kept current, it is extremely helpful for coordinating planned features from Cireson with in-house customization efforts. It is also a nice way for participants on this site to be able to visualize how some feature requests make it into your dev cycle.
I saw that it was on the roadmap for Q4 2017 but I guess it will only be implemented on the portal 9x update scheduled for Q1 2018.
If, for example, someone told us that they were devoting all their resources to this and that updates to the portal would slow down significantly as a result, with an anticipated release date that was realistic (these conditions matter), I think many of us would be happy with that. While I do like some of the other improvements that have been made since we were originally told that this feature would be available in 1Q 2017, they simply are not as important as this.
Most of companies has asset management managed by other departments than IT and installing/using SCSM console is a pain for them. So result of using SCSM console will lead to editing items in Excel or other tools and then only importing that to SCSM.
So I would also prefer to have it sooner or at least have some timeline when we can expect it.