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Options when submitting tickets

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

February 2017 edited February 2017 in Service Manager Portal Feature Requests

Anyone else had users get confused with the portal when submitting tickets?

Any chance of future versions having the actions change from....

Save
Apply
Favourite

to these.....

Submit
Save (basically what apply is now)
Favourite

It seems a bit clearer. It would also be nice if these options looked like they are part of the form rather than standalone.

5

5

7 votes

Submitted · Last Updated February 2017

Comments

seth_coussens Member Ninja IT Monkey ✭✭✭✭

February 2017

You can actually change those to say whatever you want using localization strings in the admin settings of the portal. You can do this easily today.

0
Sean_Terry Customer Advanced IT Monkey ✭✭✭

February 2017

Thanks. Does this include its location so it appears are part of the form rather than stuck to the footer?

0
Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

February 2017

My users have given similar feedback. I have attempted to provide training as a response. Maybe it really is better just to change it.

In the meantime, it is possible to change the labels by going to the Localizations menu and adding an override for them.

Upvoted!

0

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